Regulatory
Simplify permit processes and manage regulatory obligations.
Regulatory is a suite of modules designed to help customers simplify community and consumer permit processes and compliance activities.
Our solution delivers a range of regulatory outcomes including, town planning, building and plumbing applications; local laws for permits, licences, infringements and animal management; and statutory registers for wastes.
Health Manager
Robust management of environmental health issues, premises, equipment, and licenses is a critical success factor for any organisation charged with the responsibility of enacting public health regulations.
Our world class environmental health management solution is designed in collaboration with Environmental Health Officers (EHOs) and delivers complete integration with any ERP solution.
Easily deployed on-premises or in the cloud, Health Manager helps EHOs effectively track and register food and health premises, wastewater systems, tobacco retailers, and cooling towers.
The solution is underpinned by our powerful inspections engine. Use thousands of built-in, configurable best-practice templates or create custom inspection and workflow forms to drive compliance.
Health Manager provides everything you need to achieve high-quality operation of your health management responsibilities while improving visibility, transparency and increasing productivity.
Health-related inspections can also be carried out using the mobile app offline, helping EHOs stay productive in the field.
Furthermore, Health Manager has a customer portal, E-Health Portal, enabling customers to update contact details, manage renewals, and pay fees without requiring council staff intervention.
Infringements
Improve the efficiency and accuracy of your council’s regulatory enforcement with a centralised infringement management solution. From issuing cautions and warnings to managing full infringement processes, this system supports seamless integration with state fines recovery agencies, ensuring compliance with legislative requirements.
Simplify Enforcement Processes
Easily manage enforcement actions across planning and compliance matters. Issue infringements, generate invoices, track collections, and link directly with properties, related applications, and involved parties. The system supports comprehensive documentation, site inspections, diary entries, reminders, compliance withdrawals, and the application of penalties—all in one accessible location.
Effortless Infringement Management
Whether it’s local by-law or state legislation, infringements can be created and tracked with ease. Rangers and inspectors can issue notices, manage associated tasks, and record supporting evidence including photos, videos, and documents. Financial tracking and escalation for fine recovery are built in, helping ensure nothing is missed.
Compliance Assured
The configurable infringement module ensures your council’s enforcement actions are aligned with relevant jurisdictional legislation. By centralising all compliance and enforcement tasks, the system delivers peace of mind, improved workflows, and readiness for legal proceedings when required.
Streamline Your Operations
Enhance the way your council handles infringements and enforcement. This platform brings together the tools and integrations needed to manage inspections, documentation, and compliance activities more efficiently—from initial warnings through to resolution and recovery.
Local Laws Permits
Managing permits and local laws spans a wide range of community activities, risk levels and regulatory requirements — often involving multiple teams, systems and steps. Local Laws Permits simplifies this with an integrated solution built to manage the full permit lifecycle from one place.
Configurable forms
Set up dynamic question lists tailored to different permit types, ensuring relevant data is captured up front.
Lifecycle tracking
Manage every stage of a permit, from lodgement to completion, with full visibility and auditability.
Renewals and fees
Automate recurring renewals, fee calculations and payment tracking to maintain ongoing compliance.
Compliance oversight
Maintain control over regulatory obligations with built-in tools to support consistent and accurate assessments.
Connected issuance
Issue permits using all required data, approvals and checks pulled together from across your council’s ecosystem — reducing handoffs and manual work.
Bond management
Track, release and reconcile bonds with confidence, ensuring funds are handled appropriately across the permit process.
In-field inspection support
Enable permit reviews and inspections to be completed while out in the community, with access to the information and workflows needed on the go.
System-wide integration
Connect with other Ready Community modules to enable joined-up workflows across departments.
Animals
An easy-to-use online experience that makes it simple for pet owners to manage their animal registrations. Whether registering a new cat or dog, renewing an existing registration, making a payment, reporting a pet as deceased, or using AI-powered quick registration, residents can complete key tasks in just a few clicks.
Comprehensive animal management
Achieve end-to-end animal management capabilities, whether at a state or local level, covering the entire lifecycle of animals.
Efficient registration handling
Effectively manage a high volume of registrations, streamlining the process for enhanced efficiency.
Secure online payment capability
Seamlessly process secure online payments through major payment providers for added convenience.
User-friendly interface
Designed for simplicity and ease of navigation, making it accessible for everyone.
Microchipping management
Fully control the microchipping of animals, ensuring meticulous management and record-keeping.
Seamless integration
Enjoy seamless integration with other modules, fostering a cohesive and integrated approach across your system.
24/7 public animal records
Access public animal records around the clock, providing convenient and continuous information availability.
Pound management coverage
Cover all operational aspects for efficient and effective pound management.
Deceased animal management
Manage deceased animals effectively, handling this aspect with sensitivity and efficiency.
Pet owner access
Empower owners to manage their pets' information directly, increasing convenience and engagement.
Puppy farm and breeder registration
Efficiently manage registrations for puppy farms and breeders, ensuring adherence to regulations and proper oversight.
Pension rebate support
Provide support for pension rebates, ensuring inclusivity and accessibility for a wider range of users.
Town Planning
Simplify the planning process with a single online portal. Applicants can submit applications, upload documents, make payments, track progress, respond to RFIs, and receive decisions — all in one place.
Promote community transparency with a public-facing tracker that shows application locations, statuses, and outcomes in an easy-to-navigate, map-based view.
Due process assurance
Ensuring adherence to established procedures and regulations.
Decision support
Providing tools and insights for informed planning decisions.
Stakeholder communication
Structured interaction with stakeholders for effective collaboration.
Managed customer service
Prompt and efficient customer support throughout the planning process.
Efficient execution
Facilitating high-quality, efficient, and effective planning processes.
Full management
Handling all aspects of Town Planning for seamless execution.
Process optimisation
Streamlining operations to achieve desired outcomes.
Portal and self-service access
Enabling developers, partners, and authorities to access relevant information.
Efficiency improvement
Driving streamlined processes and improved data quality
Collaboration facilitation
Promoting effective engagement among diverse stakeholders.
Building Applications
Streamline building approvals with a complete, end-to-end solution that supports councils in delivering efficient, high-quality building application services. Building Applications helps teams stay on top of regulatory obligations while improving the experience for applicants and authorised officers alike.
Application management
Manage lodgement, billing and online payments in one place for a smooth start-to-finish process.
Stakeholder communication
Streamline correspondence and keep all parties informed with integrated communication tools.
Assessment and approvals
Support timely and accurate decision-making with structured application reviews and approval workflows.
Inspections and audits
Schedule, manage and complete inspections with tools for auditing, review, and in-field reporting.
Risk and escalation handling
Apply transactional risk ratings to flag high-risk cases and enable proactive escalation.
Service quality monitoring
Track service delivery standards and support continuous improvement with built-in quality management tools.
Applicant-centric experience
Provide a self-serve 'Virtual Hub' where applicants can access updates, documents, and outcomes online.
Mobile officer tools
Equip authorised officers with mobile access for inspections, documentation and on-site updates.
Integrated scheduling
Use the in-system calendar with Outlook integration to coordinate inspections and manage workloads.
Plot and reservation management
Efficiently handle plot allocations, reservations, and occupancy details.
Ownership and interment records
Maintain comprehensive records of plot ownership and interments.
Document management
Store and access all relevant documentation in one place.
Historical record preservation
Ensure the longevity and integrity of historical cemetery data.
Contact our Local Government experts
Get in touchA modern, cloud-based people management platform.
Ready Community Business Intelligence transforms machine data into trends and populations that enable predictive business activities and risk management.
A modern, cloud-based people management platform.
Ready Community Business Intelligence transforms machine data into trends and populations that enable predictive business activities and risk management.