Customer Service
Bridge the gap between council and your community
ReadyTech’s Customer Service was designed specifically for local government, allowing councils to deliver a seamless experience for their communities and ease pressure on staff by facilitating self-service and streamlining operations.
As part of Customer Service, ReadyTech provides councils with a comprehensive Customer Request Management system for handling all customer requests, along with a Customer Portal that empowers councils to connect with their communities. The portal enables residents and businesses to conveniently engage with essential government services—anytime, anywhere, and in the way that suits them best.
Together, these components form a unified platform that not only enhances operational efficiency within councils but also fosters stronger connections with the community. By placing residents and ratepayers at the forefront, this ensures that government services are more accessible, responsive, and aligned with the evolving needs of the public.
Elevate how your community engages with council, with a powerful Customer Request Management system
A cloud-based Customer Request Management system that streamlines the management of customer interactions from initiation to resolution. It enables the creation of tailored workflows, directing requests to the appropriate departments and staff members. Integration with GIS and asset management systems allows customers to pinpoint request locations, enhancing service accuracy and efficiency.
Features
Manage all customer requests using Ready Community Customer Experience – from fallen branches and barking dogs to abandoned vehicles.
Online portal
For managing service requests, so you can track progress and view outstanding actions
Mobility
enabled
Your field officer can respond to and update customer requests whilst out in the field
Customer request workflows
Direct customer requests to the correct department and staff member
Set reminder notifications
Alert the assigned staff member based on your Service Level Agreement (SLA)
Mapping integration
Integrate with GIS system to help customers pinpoint the location of their request
Align with your community
ReadyTech’s Customer Centricity Report 2024, based on surveys of both local governments in Australia and the community members they serve, found that having an online customer page or portal was one of the top priorities for respondents when it came to digital services.
In fact, more than two-thirds (69%) of community respondents said their council should invest in an online customer page or portal. In contrast, providing a customer portal was the least valued digital service by local government respondents (8%), highlighting a clear disconnect between local government and rate payers.
Connect and empower your community with our Customer Service Portal
An intuitive, user-friendly online portal that provides residents, businesses, and community members with 24/7 access to council services. The Customer Service Portal facilitates self-service capabilities, allowing users to manage and participate in key government functions at their convenience, thereby promoting a more collaborative and customer-centric approach to public service delivery.
Users benefit from a unified dashboard that displays their information and activity across multiple components—such as requests, applications, payments, and registrations—providing a single, streamlined view of their interactions with council services.
The Customer Service Portal allows councils to
include access to a variety of modules:
Log a Request
Make it simple for community members to submit and track service requests, with full visibility throughout the process to stay informed and engaged.
Infringements
Offer a secure and convenient way for users to pay fines online.
Property & Rates
Let users easily view property information and pay rates through the portal.
Animals
Simplify pet registration, detail updates, and renewals with a centralised, user-friendly experience.
Building
Streamline the application process for permits and approvals by enabling online submissions across various building application types. Some may require a registered building surveyor.
Contact our Local Government experts
Get in touchAn integrated financial management solution for the public sector.
One of the greatest areas of financial efficiency gains for organisations is the streamlining of manual or paper-based processes across the procurement supply chain workflow.
Simplify permit processes and manage regulatory obligations, underpinned by our powerful inspections engine.
An integrated financial management solution for the public sector.
One of the greatest areas of financial efficiency gains for organisations is the streamlining of manual or paper-based processes across the procurement supply chain workflow.
Simplify permit processes and manage regulatory obligations, underpinned by our powerful inspections engine.